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January 16, 2007

dear mothership aka eric ligman

crazy ligman's...we never close!

hey eric,

this is not gonna be a smart aleck post, i promise.

i’ve been watching the january action pack release for quite some time now, because the issue of what’s included is of great interest to me, as it is many many other people.

i still see value in the action pack. i do. a great deal of value, actually.

to replicate what the action pack has allowed me to do with my new company would have cost us somewhere north of $5K.

which we received for 400 smackeroos.

that’s fantastic.

but you have to understand that certain changes to the action pack program give a lot of people pause.

the switch to upgrade-only desktop os licenses, for one.

now, that change actually made sense to me.

i’m not a system builder, so it didn’t directly affect me in the pocketbook as much as others. but i’ve seen waaaay too many whitebox machines over the years that clients bought from jimmy joe bob’s to know that action pack loading is a major problem.

the difference is…that move makes sense to help curtail that problem.

i’m not so sure about the other things that people are fussing about.

those changes/decisions seem to me to run counter to what i’d expect you folks in redmond would want to happen with the action pack…

here’s why:

no 2 folks are alike. neither are their business models, nor their clientele.

so if there were some flexibility built-in, i think the action pack program would be much more effective at its stated goal, which is enhancing partner knowledge of microsoft products & services that are available, to help those same partners effectively sell, install & build on the microsoft platform.

i think the action pack program could be improved.

so, without further ado…

happyfunboy’s super awesome ideas for making the action pack program better

better validation of registered partners & action pack enrollees

i’ve mentioned this more times than i care to remember. here’s one idea: make sbsc a minimum requirement for the action pack. there are paths for oem builders & non-builders. i don’t see the big deal with this, altho others will.

a la carte licenses

include 10 licenses of windows, period. as in, any combination of the different flavors of windows, up to a total of 10. if someone wants a couple of machines with ultimate for their primary business use, fine. they could also stand up different editions of windows to show clients, test apps, etc. makes sense to do the same with office & anything else which comes in different flavors.

1 year grandfathering

any release received in a previous action pack shipment can legally be used for up to 1 year after it was superceded by a newer release. declare no support & no replacement media for the superceded version after it’s been superceded. that would take care of the careless folks, yet still allow partners to continue to support their clients & their own lob apps that haven’t yet been updated at a reasonable schedule, while allowing for certain seasonal ‘blackout’ periods. yes…that one was for you, susan.

downloadable images

track & limit the number of downloads to conserve bandwidth if you want. i don’t need a binder or fancy sleeves. but the ability to get final code faster, as in before it hits the general populace? priceless.

certain additional non-production licenses

having an additional license of server-level products (sbs, for example) for non-production usage like directed client demos would be phenomenally helpful.

point is…

i don’t want to see the action pack program go away.

nor do i want to see it become a hindrance for honest partners…which is where it’s heading, quite frankly.

thanks for your time.

all best,

chris

|| posted by chris under business, mothership || comments (6) || ||

6 comments »

  1. Thank you for the feedback and especially for taking the time to put together some constructive suggestions on what you think would help make Action Pack more effective. I will be sure to forward these on.

    comment by Eric Ligman — January 16, 2007 @ 3:17 pm

  2. Chris, you already have non-production licenses of SBS etc. in the Action Pack. What’s missing are production licenses to run our businesses on. If you’re using SBS to run your businesses, then you’re in violation of the current licensing agreement.

    comment by Bob Muir — January 16, 2007 @ 4:36 pm

  3. @ bob

    my main contact for all things both partner & mothership explained to me that the wording of action pack license terms defined it that either use was permissible, but only up to the number of licenses in action pack.

    so…with only 1 sbs server license, a partner could choose to use that license to either run sbs in production for their own business, or for non-production use…but not both.

    dunno about the rest of you, but it’s making my brain hurt…

    comment by chris — January 16, 2007 @ 10:09 pm

  4. Amen brother! Go tell it on the mountain!!

    comment by timbarrett — January 18, 2007 @ 11:23 am

  5. “my main contact for all things both partner & mothership explained to me … “

    Yada, yada, yada. Unless it’s in official writing, your “main contacts” word is only good until someone higher up in the food chain countermands their explanation.

    Everybody, everywhere, assumed that all our Action Pack software was good until we allowed our subscription to lapse. We assumed that we were subscribing to the software to run our business and that as long as we continued paying the subscription, we were free to continue running that software. But noooooo. This supposedly turns out to never have been the case.

    comment by Bob Muir — January 19, 2007 @ 10:41 pm

  6. [...] for the record, whining != feedback. [...]

    pingback by welcome to the funcave » why feedback matters aka big thanks are due to the us team — January 20, 2007 @ 5:20 am

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