The Truth About HTML E-mail On Windows Mobile 6

I’ve received a couple of e-mails recently from folks running Exchange Server 2003, either standalone or as part of SBS, who have been asking about HTML e-mail on WM6. Long story short, they are still receiving plain text versions of their e-mails. Worse, they’ve heard from various and sundry sources that they have to run Exchange 2007 to get HTML e-mail support.
Well, I’ve got some good news and bad news on this one.
The good news…
Exchange 2007 being required isn’t entirely true.
The bad news is…
Exchange 2007 being required is mostly true.
HTML e-mail support in Windows Mobile 6 is actually one of the few new Messaging features that doesn’t necessarily require Exchange 2007, but there’s a hideous catch.
Windows Mobile 6 supports HTML e-mail over pretty much any transport you want, including POP, IMAP and ActiveSync. You simply set the type of e-mail you want when you configure a given e-mail account on your device, as shown in this example of a POP account…

So where’s the catch? Grab hold of a chair and get ready to throw it in the general direction of the 98052 zip code.
When using Exchange 2003 OTA AKA Over The Air via Direct Push, HTML e-mail is NOT supported…
However, using Exchange 2003 via a local AKA cabled/Bluetooth/IR ActiveSync connection does support HTML e-mail…
Show of hands for everyone who wants their e-mail synchronization to only happen when they are connected via a cable or other local ActiveSync connection?
Yeah, didn’t think so.
However, if you are using Exchange 2007, then you have full HTML e-mail support OTA using Direct Push to your Windows Mobile 6 device.
I think the key to this confusion is some semi-misleading info in some of Microsoft’s released WM6 collateral. You’ll note that on most of the Windows Mobile 6 collateral, HTML e-mail is not indicated as a feature that requires Exchange 2007.
That’s because…well, technically it doesn’t. But since 99% of WM6 users using Direct Push have their e-mail synching OTA, it’s pretty ludicrous that this fact isn’t better documented. One strategically placed asterisk would have made this as clear as a steam whistle.
In the meantime, for those of you who want to view HTML e-mails coming in over Direct Push to a Windows Mobile 6 device, but aren’t running Exchange 2007 for one reason or another…
You can always forward your mail to a secondary POP account as an OTA workaround.
Is that an ugly solution? Oh, you betcha!
|| posted by chris under clueless, hardware, mobility, unified comm || comments (7) || ||

